Refund policy

Last Updated: July 31, 2026

At NexaCart, customer satisfaction is our priority.

Replacement Eligibility

If you receive a product that is:

• Incorrect
• Damaged
• Broken
• Defective

you may request a replacement.

Replacement Time

Please contact us within 7 days of receiving your order for free replacement eligibility.

To help us process your request quickly, please provide:

• Order Number
• Photos or Video showing the issue

Our support team will review your request and guide you through the replacement process.

Returns

Returned items must be:

• In their original packaging
• Unused
• Complete with all accessories

Refund Policy

We currently do not offer refunds for change of mind.

Refunds or replacements are only provided according to the fulfillment partner’s approved policy for eligible damaged, defective, or incorrect products. Products returned because of personal preference are not eligible.

Order Cancellation

Orders may be cancelled before they enter processing. Once an order has been packed or dispatched, cancellation may not be possible.

Contact

Email: nexacart.store0@gmail.com